Support

Help with Daicho, on daicho.co and in the Daicho app for iPhone.

Reach us

Email support@daicho.co. Say what happened and the page or screen you were on, and write from the address you sign in with if it is about your account.

Signing in

Type your email address and we email you a six-digit code. Type the code to sign in; it works once, for 10 minutes. Your first sign-in makes your account. On the website you can also continue with Google, Apple or Discord where those buttons show. No code? Check your spam folder, then send a new one.

Deleting your account

• In the iPhone app: on Prices, tap your store’s tile to open Account, then Settings, then Delete account. Before a store is set up, or while the app asks you to accept new Terms, Delete account is on the screen it shows instead.
• On the website: Settings, then Delete account. An account with no store has Delete account at the foot of its page.
• Or email support@daicho.co from the address you sign in with.

Deleting your account in the app or on the website deletes it at once. If you are your store’s only owner, the store and its records go with it, so export them first.

Exporting your records

On the website, each of these downloads a CSV file that is yours to keep:

• Transactions: Export, then This view or Everything.
• Inventory: Export CSV.
• Your collection: Export CSV.

Reporting a problem

On the website, Report a problem, at the foot of Settings and on a store page that could not load, opens an email to us with the page you were on and the time filled in. Add what happened and send it, or email support@daicho.co. To report a store’s page on Discover (something wrong or illegal on it, or someone posing as a store), use Report this page at its foot.

Terms and privacy

Read our Terms, our Privacy Policy and our Legal notices.